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Delivery and Return Policy

Thank you for shopping at Baisah. If you would like to know more about how your order is delivered, or if you want to return something you have purchased, please read the following information

This Policy is subject to our Terms and Conditions.


We ship items exclusively to different areas within Oman. Delivery of items purchased through Baisah are handled by an external logistics providers. Delivery will usually be completed within 1 to 7 days. The speed of delivery will depend on the method of delivery available under each specific product, the time it takes for the order to be processed and the duration taken by the logistics provider. We will always aim to deliver your order as soon as possible


If you would like to return a product you have purchased on our website, you have 5 days to return it from the date you have received it. To be eligible for a refund, your item must be:

  • unused and in the same condition that you received it; and
  • in its original packaging.

Note that If you decide to return your product instantly at the time of delivery (except for products that are faulty or defective), you will still be required to pay the delivery charges if any.


If you return your product within the time frame specified in Clause 2 of this Policy, you will receive a full refund of the price you paid for the product you have returned within 28 days excluding the delivery charges (except if the product is faulty or defective).

Refunds will be processed by a bank wire transfer to any of the banks in Oman within a maximum period of 21 days from the date of product return.

If your product turns out to be faulty or defective, we will bear the costs of the return delivery.

Please note that if you return an item which is not faulty or defective, you are responsible for all costs associated with the return delivery.


If you have any questions regarding this Delivery and Return Policy, please contact us through our contact us page by clicking here