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Frequently Asked Questions

What is Baisah.com?

Baisah is a daily deals website, where we provide one amazing deal a day. This deal will stay on the platform for 24 hours, or until the product runs out. There will be a new discounted deal every day in different categories. The deals displayed on baisah are guaranteed to be better than any of the offers in the market.

What is the level of security provided by Baisah.com?

We take security very seriously. This website is protected by a 128/256 Bit Encryption SSL certificate. This means that your personal details are encrypted and will remain confidential. Our e-payment gateways are integrated through the Bank systems, which means that no one will ever be able to view your card details at any given time (not even us)!

What payment methods does Baisah.com accept?

We accept credit cards (Visa & MasterCard), debit cards, and Cash on delivery.

What is the geographical area that baisah covers?

We deliver everywhere around the Sultanate of Oman.

When will the items be shipped, and how long until they are delivered?

All our items are shipped out for delivery as soon as possible. Depending on the area and the volume of orders received, the items shall reach you anytime between 1 to 7 days.

How can I cancel an order?

For any cancellations on orders that have been put in place, you could contact our customer services representatives by emailing Support@baisah.com, or via phone on 24218310.

All refunds will be processed within 21 days.

Can I replace or refund an item I have purchased?

Yes, this must be done within 5 business days of receiving the item. Please check the "Delivery and Returns" Policy in the footer for the full details regarding this matter.

For any item that is defective, we will replace or refund you the whole amount in no time and handle the costs of return as well. If you didn’t like the item and decided you don’t want it anymore for any other reasons, we will refund you the amount but you will have to handle the costs of return.

How do I contact Customer Services?

We want to make sure our customers have the best experience possible! You can contact our Customer Services team through direct messaging on our Social Media channels, by telephone on 24218310, by emailing Support@baisah.com, or via our Contact Form in the Contact Us page. Our Customer Service team is available Sun-Thu from 9am-4pm. In order to serve you as efficiently as possible please quote your order reference.